It's THE most commonly used measure of customer performance but Customer Satisfaction is also one of the most widely mis-used measures of customer performance as well.Too often it's seen as the panac...
No matter whether economic times are hard or cruisy, there's never a good excuse for wasting time, money or opportunity in micro or small business. But we do it so easily, and without realising it...
Imagine that you're the manager of a department in a railway that rails sugar from the mill to the port. Your department takes orders from the mill for trains when they're needed, to come and load up...
You can't do everything that's important. You just don't have the time, the energy or the resources to achieve every goal, every target, that you've probably set. The real high performers, the peopl...
Wasting money and time on marketing is just too easy, especially when you can't quickly finetune your marketing strategies to get the results you really want because you're not measuring those result...
Are you struggling to get executives, managers and colleagues to want to measure performance?Do you keep telling them how important it is, how it's essential to high performance, but they still don't...
It's obvious to most people why people who work in the strategy office, or even in quality or process improvement roles, need to have some degree of performance measurement skill. But that's not suffi...