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    • kpi

    • 41.

      5 Powerful Performance Review Questions


      by Stacey Barr - 2008-07-17
      Personal performance review conversations are not everyone's favourite time of year. In fact, for some, it can be the worst experience of being a manager. And we all know how staff usually feel about...
    • 42.

      5 Reasons Why Rewarding Staff for Performance Fails


      by Stacey Barr - 2008-07-17
      It's got to be one of the most stressful aspects to running a small business - fairly rewarding staff for their performance.The biggest problems with it seem to be:*  You are rewarding staff for per...
    • 43.

      Engaging Managers to Measure: What Don't They Know?


      by Stacey Barr - 2008-08-20
      It's always going to be harder, longer and more painful to embed good performance measurement into an organisation whose leaders don't champion the effort.Sure, you can get some great traction by int...
    • 44.

      What Kind of Performance Role Model are You?


      by Stacey Barr - 2008-08-20
      How do you, as a manager, demonstrate your support for measuring and improving performance?Probably the single most powerful thing you can do to build a stronger performance culture within your staff...
    • 45.

      Some KPI Questions to Pose


      by Sam Miller - 2008-08-24
      When it comes to e-commerce strategies, the measurement of KPIs or key performance indicators would certainly make any strategy work even better. And to answer whatever KPI questions well and go...
    • 46.

      How to Ask for Measures That Matter


      by Stacey Barr - 2008-09-01
      You sit before the monthly report, which might be an inch or so thick, and you contemplate whether it's the best use of your time to paw through the pages to check if there's anything useful in there...
    • 47.

      Measuring What You 'need' Versus What You 'can'


      by Stacey Barr - 2008-09-01
      There are all kinds of reasons why so many organisations have performance reports that are bursting at the seams with measures that mean nothing, impact nothing or lead to nothing. They're measures t...
    • 48.

      So You Reckon It's not Measurable, Eh?


      by Stacey Barr - 2008-09-01
      In business, we often talk about results like productivity, efficiency, loyalty, engagement, well-being, innovation, effectiveness, outcomes and customer value. And you're right - it's just not obvio...
    • 49.

      Do Your Results and Measures Need a Divorce?


      by Stacey Barr - 2008-09-17
      One of the most common reasons people hate their measures is not that the measure is bad. It's that the measure is the wrong one for the result they're trying to monitor.A performance area you see th...
    • 50.

      What's the Silver Bullet of Customer Measures?


      by Stacey Barr - 2008-09-17
      It would be fabulous if we could have just one single customer related measure that told us all we need to know to build a huge, profitable and loyal customer base.But many of those measures are used...