I just got off the phone with a business associate who shared some bad news.I was particularly displeased because she didn't convey the right information in a timely way, and that's what fouled the de...
I walked into Ikea for the third time in two days, not to shop but to return a non-matching wood ottoman frame that I had purchased.I thought I was lucky because I got the same clerk who had helped me...
Leaders lead. Followers follow. And then there's The Unheard Third™: The people in the middle who, for one reason or another, fall through the leadership cracks when they're passed through or passed o...
It seems that some things never change. As adults, we hear through the media, about the lack of ethics and the consequences of ethical lapses. They capture attention in almost every venue - from b...
"It's just uncanny," one of his sales directors said, "but every month, somehow, he pulls it off. He just never misses his sales targets. I just don't get it. What is he doing different?" That q...
If you posed this question to a fourth grader, what do you suppose their answer would be? "If a person were invited to speak to your class today and you saw them walking down the hall, how would yo...
I believe there is a niche for a a top tele-sales organization that can make these claims to prospective clients:"We Fill Meeting Rooms With Precisely The Right People.""We Set Appointments With Preci...
I'm getting really impatient with articles and their authors that tease you with a great title and then fail to deliver even a single tip we can use.Yesterday, I read a promising piece about staying p...
In a recent article I mentioned we're erring in marketing, selling, and in customer retention activities by focusing on CRM, on customer service, and on customer satisfaction.Instead, we should be con...
Having been in telephone selling, telemarketing, tele-selling, telephone soliciting, inside sales, call center management, or whatever else you want to name it, for decades, I'm always returning to th...