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    • 1.

      Why Should Bill Be Concerned about Co-Worker Megan's Customer Service?

      by Dr. Gary S. Goodman - 2006-11-28
      Imagine two customer service agents, Bill and Megan, who sit on the far sides of a room containing about 200 of their peers.Bill struggles on every call to provide the best care possible, going out of...
    • 2.

      Email and the Internet: The Corporate Double-Edged Sword

      by Paul Shearstone - 2006-11-30
      Email is to process what the internet is to information and business -- Too Much!On any given day when I start work, I can look forward to my morning ritual of sifting through one or 500 email spams I...
    • 3.

      Speaker Negotiations: Offer a "Plain-Wrap" Version of Yourself, Too

      by Dr. Gary S. Goodman - 2006-12-02
      The other day I was approached by someone who wants a Webinar speaker, and I am an experienced one, in addition to being a conventional platform type.But he wanted to pay less than my prevailing rate ...
    • 4.

      Do Friends Let Friends Publish E-Books?

      by Dr. Gary S. Goodman - 2006-12-02
      I was exchanging correspondence with a fellow writer when he mentioned his interest in morphing from being an article contributor into becoming an e-book author and publisher.I want to share my take o...
    • 5.

      Heat-Up Your Negotiations by Using this Refrigerator Salesman's Trick

      by Dr. Gary S. Goodman - 2006-12-05
      A major benefit of being a full-time consultant is that you get a chance to learn an amazing amount from your clients. In a sense, this is a career where every day you're enjoying a continuing educati...
    • 6.

      Negotiation: Is The Seller Motivated?

      by Dr. Gary S. Goodman - 2006-12-05
      Whatever you're negotiating, it is essential to gauge the urgency with which the other party wants to or needs to make a deal.When you're buying a piece of real estate, for example, one of the key que...
    • 7.

      UCLA-USC Fan Assesses The Recent Upset at the Rose Bowl

      by Dr. Gary S. Goodman - 2006-12-06
      I teach at UCLA and my Ph.D. is from USC, where I have also taught, so you can imagine how conflicted I am on game day.The UCLA-USC cross-town rivalry has led to divorces, and worse.But this odd strad...
    • 8.

      Let's Just Make It Friday

      by Dr. Gary S. Goodman - 2006-12-09
      Every seller has been afflicted by the buyer who neither says yes nor offers an objection.He is the fence-sitter, the person who seems almost biologically unable to arrive at a decision, no matter how...
    • 9.

      Writers Gotta Write!

      by Dr. Gary S. Goodman - 2006-12-15
      There's a classic number in American musical theater, "Gotta Dance!" that sums up the creative urge.If you're creative, and this doesn't pertain only to writers, singers, dancers, actors, and performe...
    • 10.

      With Teens, Make Sure to Distinguish Temporary from Permanent Understandings

      by Dr. Gary S. Goodman - 2006-12-18
      You tell the teenager in the most supportive words you can summon that he has no future unless he bucks up, and starts studying, a.s.a.p.He gets you, agrees wholeheartedly, and even starts to crack th...