key performance indicator

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  • key performance indicator

    • 31.

      Engaging Managers to Measure: What Don't They Know?

      by Stacey Barr - 2008-08-20
      It's always going to be harder, longer and more painful to embed good performance measurement into an organisation whose leaders don't champion the effort.Sure, you can get some great traction by int...
    • 32.

      What Kind of Performance Role Model are You?

      by Stacey Barr - 2008-08-20
      How do you, as a manager, demonstrate your support for measuring and improving performance?Probably the single most powerful thing you can do to build a stronger performance culture within your staff...
    • 33.

      How to Ask for Measures That Matter

      by Stacey Barr - 2008-09-01
      You sit before the monthly report, which might be an inch or so thick, and you contemplate whether it's the best use of your time to paw through the pages to check if there's anything useful in there...
    • 34.

      Measuring What You 'need' Versus What You 'can'

      by Stacey Barr - 2008-09-01
      There are all kinds of reasons why so many organisations have performance reports that are bursting at the seams with measures that mean nothing, impact nothing or lead to nothing. They're measures t...
    • 35.

      So You Reckon It's not Measurable, Eh?

      by Stacey Barr - 2008-09-01
      In business, we often talk about results like productivity, efficiency, loyalty, engagement, well-being, innovation, effectiveness, outcomes and customer value. And you're right - it's just not obvio...
    • 36.

      Do Your Results and Measures Need a Divorce?

      by Stacey Barr - 2008-09-17
      One of the most common reasons people hate their measures is not that the measure is bad. It's that the measure is the wrong one for the result they're trying to monitor.A performance area you see th...
    • 37.

      What's the Silver Bullet of Customer Measures?

      by Stacey Barr - 2008-09-17
      It would be fabulous if we could have just one single customer related measure that told us all we need to know to build a huge, profitable and loyal customer base.But many of those measures are used...
    • 38.

      How Do You Respond to Customer Satisfaction Measures?

      by Stacey Barr - 2008-09-17
      It's THE most commonly used measure of customer performance but Customer Satisfaction is also one of the most widely mis-used measures of customer performance as well.Too often it's seen as the panac...
    • 39.

      In Times Like These, There's No Time to Waste!

      by Stacey Barr - 2008-10-20
      No matter whether economic times are hard or cruisy, there's never a good excuse for wasting time, money or opportunity in micro or small business.   But we do it so easily, and without realising it...
    • 40.

      3 Types of Powerful Process Measures

      by Stacey Barr - 2008-10-20
      Imagine that you're the manager of a department in a railway that rails sugar from the mill to the port. Your department takes orders from the mill for trains when they're needed, to come and load up...