To truly reach your customers, you need to understand where they're coming from-what they want and need in your product or service. But you don't need to shell out a bunch of money on focus groups and...
How you make decisions depends on the type of person that you are and different events that have influenced you throughout your life. Since no two people are the same, the way you make decisions w...
Decision-making seems like it should be a simple process, but sometimes we can find ourselves vacillating back and forth between one or more choices, truly unable to make a solid decision. One of the ...
Have you ever been debating with someone and had them tell you that you are dealing in stereotypes and that you shouldn't do that. Yet during the same debate they in fact were also dealing in stereoty...
Two e-business partners were working together to start their business. The senior partner was out at a meeting with a vendor. The junior partner was serving some of the online customers. At one point,...
I'm simply going to list these fifteen principles for complete customer service and let you draw your own conclusions regarding the following questions (these need to be answered in sequence):• Is thi...
Assumptions are the thought processes from our belief systems. In business, these assumptions can derail the very best strategic plans. For example, these assumptions interfere with the continued in...
Rhonda, a solopreneure, started to write a paper for her MBA program at ten in the evening. She worked until 1:00 a.m.. Then, satisfied that the paper could be turned in class the following evening, f...
Many people struggle with dilemmas in their lives. Some pain over important decisions that they have to make that can create significant impact on themselves and their loved ones. Volumes have been wr...
We all talk to ourselves, maybe not out loud, but there is a conversation going on inside all of us all the time. Sometimes it turns into a monologue but a lot of the time we are conducting a dialogu...