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    • 11.

      Tactical Uses Of Telemarketing


      by Paul Rivera - 2008-11-05
      Like any outsourcing decision, retaining outside telemarketing services should be subject to cost/benefit analysis. Evaluating the costs may be a complex process in some cases, but it is at least a qu...
    • 12.

      Sugar Helps The Medicine Go Down


      by Montgomery Emerson - 2009-02-18
      In the article "The Art of saying No", being honest with a customer was a key strategy to ease the undesirable message you have to deliver. No one wants to be in the midst of a conflict, and Customer ...