customer services
customer services
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11.
by Steven Robert - 2007-07-01
Voice of the Customer (VOC) is a term use in business to express the process of capturing a customer's requirements. Specifically, the Voice of the Customer is a market research technique that p...
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12.
by Steven Robert - 2007-09-20
Within the next few years, experts say, two-way video communications will be the new cutting edge way of doing business. The banking industry is already starting to deploy "virtual tellers" at b...
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13.
by Paul Ashby - 2007-11-06
Supposedly we live in an age when it is easier to communicate than ever before.The sad fact is that due to the fact that we live in an over informed society, we are now turning away from the dow...
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14.
by Ryan J Bell - 2008-06-29
The business that neglects the feedback of its employees is doomed. Employees are immersed in the daily operations. They have insight that the top ranks of management can't possibly intuit without th...
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15.
by Ryan J Bell - 2008-06-29
Conducting surveys is a powerful tool for businesses, colleges, hospitals and any other entity that interacts with people. Websites use surveys to grasp the perception of visitors. Private schools us...
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16.
by Ryan J Bell - 2008-06-29
Your business depends upon your customers' willingness to continue their patronage. If customers are happy with your product, service and support, they're likely to show it with their continued loyal...
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17.
by Ryan J Bell - 2008-08-27
Collecting survey data begins with designing a survey that encourages a high response rate. Many companies and organizations rush blindly into surveying their employees, customers, and vendors withou...
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18.
by jems hug - 2010-02-24
Are you a quality analyst? Are you looking for ways to improve upon the performance of the agents working in your call center firm? You may be worried about few people who are consistently failing in ...
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19.
by jems hug - 2010-02-24
Over the years, more and more companies are being found to benefit from the business solutions offered by the call center agents. Nowadays, the IT companies are on a spree of outsourcing the security ...
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20.
by jems hug - 2010-02-24
Business organizations, right from the small to the large ones, can conduct conferences over the telephone. This has been made possible by the call center agencies that allow the businessmen to make a...