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    • 11.

      Voice of the Customer: In the Contact Centre (Customer Feedback)


      by Steven Robert - 2007-07-01
      Voice of the Customer (VOC) is a term use in business to express the process of capturing a customer's requirements. Specifically, the Voice of the Customer is a market research technique that p...
    • 12.

      Future of Customer Service


      by Steven Robert - 2007-09-20
      Within the next few years, experts say, two-way video communications will be the new cutting edge way of doing business. The banking industry is already starting to deploy "virtual tellers" at b...
    • 13.

      We live in an age of alienation


      by Paul Ashby - 2007-11-06
      Supposedly we live in an age when it is easier to communicate than ever before.The sad fact is that due to the fact that we live in an over informed society, we are now turning away from the dow...
    • 14.

      Using Employee Surveys For Multiple Goals


      by Ryan J Bell - 2008-06-29
      The business that neglects the feedback of its employees is doomed. Employees are immersed in the daily operations. They have insight that the top ranks of management can't possibly intuit without th...
    • 15.

      4 Tips For Creating Successful General Surveys


      by Ryan J Bell - 2008-06-29
      Conducting surveys is a powerful tool for businesses, colleges, hospitals and any other entity that interacts with people. Websites use surveys to grasp the perception of visitors. Private schools us...
    • 16.

      How to Create Effective Customer Satisfaction Surveys


      by Ryan J Bell - 2008-06-29
      Your business depends upon your customers' willingness to continue their patronage. If customers are happy with your product, service and support, they're likely to show it with their continued loyal...
    • 17.

      Understanding Factors That Reduce Survey Response


      by Ryan J Bell - 2008-08-27
      Collecting survey data begins with designing a survey that encourages a high response rate. Many companies and organizations rush blindly into surveying their employees, customers, and vendors withou...
    • 18.

      Ways To Ensure Agent's Performance In A Call Center


      by jems hug - 2010-02-24
      Are you a quality analyst? Are you looking for ways to improve upon the performance of the agents working in your call center firm? You may be worried about few people who are consistently failing in ...
    • 19.

      Increasing Demand Of Call Center Services


      by jems hug - 2010-02-24
      Over the years, more and more companies are being found to benefit from the business solutions offered by the call center agents. Nowadays, the IT companies are on a spree of outsourcing the security ...
    • 20.

      Call Center Helps In Conducting Conference


      by jems hug - 2010-02-24
      Business organizations, right from the small to the large ones, can conduct conferences over the telephone. This has been made possible by the call center agencies that allow the businessmen to make a...