customer service training
customer service training
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11.
by Ben Franklin - 2007-04-17
Sales training. What exactly is it? Is it really helpful? Actually, it is so and more than you think. Sales require two parties. It is not a monologue, it is supposed to be a dialogue. It is also supp...
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12.
by Don R. Crawley - 2007-07-21
"Technology, like art, is a soaring exercise of the human imagination.", according to sociologist Daniel Bell in his 1980 book, The Winding Passage. The art of what we do, as information technologist...
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13.
by Tim Millett - 2007-07-24
Successful sales department leaders understand the products they are selling and recruit only those who are able to sell benefits and features of the goods and services offered by a company. Sales is ...
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14.
by Tim Millett - 2007-07-31
Leading groups in the workplace can be more difficult than expected, especially if you are not a seasoned leader. Even though you may have the basic organizational, management, and communication skill...
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15.
by Tim Millett - 2008-05-21
Reports can be a vital way of recording certain events or findings so that others can read them, and as such it is essential that you create a good structure to work to if you want to write the best r...
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16.
by Anna Stenning - 2008-05-21
Having worked in the customer service industry before, I know firsthand that this is not an easy job to do. Jobs that focus specifically on customer care and providing the highest quality service to e...
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17.
by Wendy Gillett - 2008-06-20
If you are looking for ways to improve your business and make more profits there is no easier or cheaper way to do it than through customer service training. Here are four simple tools to take your b...
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18.
by Tim Millett - 2008-06-20
Philip Wexler said "If the goal of every business is to make money, then the function of every business - and of every person in every business - is the acquisition and maintenance of customers". Ther...
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19.
by Tim Millett - 2008-07-05
Every business person knows the value of customer loyalty. We have all heard the mantra that the customer is always right, but while this may be true it doesn't mean you know all there is to know abou...
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20.
by Tim Millett - 2008-07-09
Whether you recognize it or not, we all have problem solving skills. What's more we use them every day on both a small and a large scale to ensure everything we do is completed to our satisfaction.Pro...
