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  • customer relationship management

    • 101.

      Remembering Your Clients With CRM


      by Dave Roth - 2008-05-24
      People have trouble remembering things sometimes, and this is especially true of people who have a lot going on in their lives or who deal with a lot of people. Salespeople are among this group, becau...
    • 102.

      CRM Offers Many Amazing Features


      by Dave Roth - 2008-05-26
      To the people who are interested in using it, CRM, or customer relationship management, software has many different benefits and features. These are important for two reasons. Many of these are necess...
    • 103.

      Holding the Interest of Your Customers


      by Dave Roth - 2008-07-02
      You can use a lot of different ways to get customers to come back to your business. One of these is CRM, or customer relationship management, software. There are some people who do not think that thi...
    • 104.

      Customers Care About Your Relationship With Them


      by Dave Roth - 2008-08-23
      Some businesses are wondering whether customer relationships are really that important to build, but there are all sorts of different ways to do this. They see society as becoming so much more global...
    • 105.

      CRM Turning Into Cmr - the Future of CRM


      by Thomas U. Hamele - 2008-09-04
      CRM in the past 10 years For the past 10 years almost all enterprises follow the CRM philosophy that says: "If all we do is born out of a desire to identify, acquire and retain The Most Profitable ...
    • 106.

      5 Customer Experience Management Myths


      by Robert Howard - 2008-09-20
      As customer experience management (CEM) continues to gain importance in the minds of today's CEOs, more and more companies are taking on customer experience management projects to improve customer sa...
    • 107.

      Improve Your Decision Making By Updating Your Thinking Style


      by Gail La Grouw - 2008-10-06
      All human behavior is founded in attitudes, which in turn is formulated from thoughts. It is reasonable therefore to derive that the style of 'thinking' adopted by an organization ultimately leads to ...
    • 108.

      Crm Software Packages Automating Your Customer Relationship Management


      by Antje Wilmer - 2009-05-09
      Understanding customer's needs and behaviour is pivotal as far as survival and growth of any business is considered. Every business thrives on its loyal customers. Creating a loyal customer base and m...
    • 109.

      Factors Vital For An Effective Customer Relationship Management


      by Antje Wilmer - 2009-05-09
      Managing relationship with customers is not a static process. For different business ventures, the ramifications, dimensions and vertices of customer relationship management are different. As the impo...
    • 110.

      Divining The Future Of Crm


      by Peter Luke - 2010-06-10
      If there was such a thing as a crystal ball which can accurately predict the future, it is a sure bet that it would be at the top of every organization's wishlist of items to get. However, followers o...