customer relationship management
customer relationship management
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91.
by Thomas Cutler - 2007-07-31
Commence Corporation (www.commence.com) has announced a competitive upgrade program for small businesses currently using the Goldmine contact manager. Commence offers a robust contact manager along w...
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92.
by Thomas Cutler - 2007-08-03
"Customer surveys have indicated that small to mid-size businesses are troubled by the so called "pay by the drink" pricing model of competitors. They are more interested in a structure that allows t...
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93.
by Thomas Cutler - 2007-08-06
Larry Caretsky, president of Commence Corporation welcomes the addition of these customers. "Commence has been servicing the SMB sector for twenty years," noted Caretsky. "A good portion of our busi...
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94.
by Thomas Cutler - 2007-08-09
Commence's entry into the hosted CRM On-Demand race spells more bad news for market leader SalesForce.com. Commence is an established software manufacturer that has been providing departmental CRM so...
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95.
by Michael Thomson - 2007-08-13
Remember when you shopped at the corner store where the owner knew all his customers by name? He knew your tastes and needs and could often predict what you'd buy. And you rewarded him with your...
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96.
by Sharon Housley - 2007-09-03
Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that ...
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97.
by Beth Banning & Neill Gibson - 2007-09-05
Do you want to increase profits dramatically? One of the best ways to do this is to focus your attention on your current customer satisfaction and good customer service skills. Profitable busine...
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98.
by S. Housley - 2007-08-30
Listen to Your CustomersBy Sharon HousleyMastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, conc...
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99.
by Alexhamsten - 2007-09-21
Not only can customer relationship management (CRM) save your business a very considerable amount of both time and money, there are also many other benefits. One of the most important and useful...
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100.
by Dave Roth - 2008-05-09
For customers to feel like their opinions matter to a company is very important to many of them. Most people want to feel as if they are needed and valued in some way, and this is true not just in the...