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  • customer relationship management

    • 91.

      Goldmine Customers Left Helpless Without Commence


      by Thomas Cutler - 2007-07-31
      Commence Corporation (www.commence.com) has announced a competitive upgrade program for small businesses currently using the Goldmine contact manager. Commence offers a robust contact manager along w...
    • 92.

      On-demand CRM Puts Dent in Salesforce.com According to Commence President


      by Thomas Cutler - 2007-08-03
      "Customer surveys have indicated that small to mid-size businesses are troubled by the so called "pay by the drink" pricing model of competitors. They are more interested in a structure that allows t...
    • 93.

      Commence CRM Caretsky Transitions Goldmine Customers


      by Thomas Cutler - 2007-08-06
      Larry Caretsky, president of Commence Corporation welcomes the addition of these customers. "Commence has been servicing the SMB sector for twenty years," noted Caretsky. "A good portion of our busi...
    • 94.

      Commence CRM On-demand Takes Salesforce.com Marketshare


      by Thomas Cutler - 2007-08-09
      Commence's entry into the hosted CRM On-Demand race spells more bad news for market leader SalesForce.com. Commence is an established software manufacturer that has been providing departmental CRM so...
    • 95.

      Customer Relationship Management:How CRM Can Boost Your Bottom Line


      by Michael Thomson - 2007-08-13
      Remember when you shopped at the corner store where the owner knew all his customers by name? He knew your tastes and needs and could often predict what you'd buy. And you rewarded him with your...
    • 96.

      Listen to What Your Customers Are Saying


      by Sharon Housley - 2007-09-03
      Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that ...
    • 97.

      Customer Service: 3 Typical Employee Mistakes and How to Handle Them


      by Beth Banning & Neill Gibson - 2007-09-05
      Do you want to increase profits dramatically? One of the best ways to do this is to focus your attention on your current customer satisfaction and good customer service skills. Profitable busine...
    • 98.

      Listen to Your Customers


      by S. Housley - 2007-08-30
      Listen to Your CustomersBy Sharon HousleyMastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, conc...
    • 99.

      The Business Benefits Of Customer Relationship Management CRM


      by Alexhamsten - 2007-09-21
      Not only can customer relationship management (CRM) save your business a very considerable amount of both time and money, there are also many other benefits. One of the most important and useful...
    • 100.

      CRM Software - How to Make Customers Feel at Home


      by Dave Roth - 2008-05-09
      For customers to feel like their opinions matter to a company is very important to many of them. Most people want to feel as if they are needed and valued in some way, and this is true not just in the...