The success of outsourcing relationship hinges more on the pre-finalization stage rather than the miscommunication and misunderstandings during the process. The most common fallacy about outsourcing d...
Having an upset client is one of the most challenging situations a salesperson can face. How do you exactly temper the anger of a person who obviously is ranting because of something you, your product...
No doubt customer support nowadays is one of the most s in any sphere of business. Professional support is a sign of a perfectly organized service. Any time you need or advice on some issue, you will,...
Does that sound harsh? Yes, it does but in today's world of increasing telephone communications, it is the truth. With the predominance of Call Centers taking over varied functions that influence man...
Customer service is not something which will generate you a sales directly, but customer service is something that is really important for any business. Actually, good customer service can generate yo...
How do you treat the people with whom you do business? Many times what we forget in this online world where so much of our customer service is automated is that, in the end, we're still doing busines...
The secret to a successful business website is to have maximum and good communication with the customers and clients of the website. Once upon a time the customers had to send an email and await an an...
Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that ...
Listen to Your CustomersBy Sharon HousleyMastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, conc...
Keeping on top of trouble, ensuring that all problems and customer queries are handled by the right person and at the right time, can be a costly and time consuming process. Many companies experience ...