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  • customer support

    • 1.

      Two Mistakes in Outsourcing You Can Do Without

      by Sandeep P - 2007-01-22
      The success of outsourcing relationship hinges more on the pre-finalization stage rather than the miscommunication and misunderstandings during the process. The most common fallacy about outsourcing d...
    • 2.

      Persuasion Tip in Dealing With Irate Clients

      by Michael Lee - 2007-02-16
      Having an upset client is one of the most challenging situations a salesperson can face. How do you exactly temper the anger of a person who obviously is ranting because of something you, your product...
    • 3.

      Importance of Customer Support

      by Jennifer Burns - 2007-04-10
      No doubt customer support nowadays is one of the most s in any sphere of business. Professional support is a sign of a perfectly organized service. Any time you need or advice on some issue, you will,...
    • 4.

      How Your Agents "Sound" Affects the Success of Your Call Center

      by Katherine M. Hart - 2007-04-17
      Does that sound harsh? Yes, it does but in today's world of increasing telephone communications, it is the truth. With the predominance of Call Centers taking over varied functions that influence man...
    • 5.

      Performance Managed Customer Support Service

      by Sam Miller - 2007-04-19
      Customer service is not something which will generate you a sales directly, but customer service is something that is really important for any business. Actually, good customer service can generate yo...
    • 6.

      7 Golden Rules of Online Customer Service

      by Donna Gunter - 2007-06-28
      How do you treat the people with whom you do business? Many times what we forget in this online world where so much of our customer service is automated is that, in the end, we're still doing busines...
    • 7.

      How To Get Free Live Chat Support Software

      by Gia Deonne - 2007-07-12
      The secret to a successful business website is to have maximum and good communication with the customers and clients of the website. Once upon a time the customers had to send an email and await an an...
    • 8.

      Listen to What Your Customers Are Saying

      by Sharon Housley - 2007-09-03
      Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that ...
    • 9.

      Listen to Your Customers

      by S. Housley - 2007-08-30
      Listen to Your CustomersBy Sharon HousleyMastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, conc...
    • 10.

      Trouble Ticket Creation Is Essential For Efficient Customer Service

      by Robert Porter - 2008-05-30
      Keeping on top of trouble, ensuring that all problems and customer queries are handled by the right person and at the right time, can be a costly and time consuming process. Many companies experience ...