A customer service rep is employed by different types of companies throughout the country and serves as a direct contact to customers. They are responsible for ensuring that customers receive an adequ...
Some people are saying that customer service is the pits these days with surly sales people leading the way. Just in case you haven't conceived of every method to further alienate your clientele, we h...
A Call Center is an industry term referring to a company phone center that handles such services as help desk, customer support, lead generation, emergency response, and telephone answering service...
Customer service representatives (CSRs)Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. First point of custo...
A help desk is a system designed to help and support an end-user of a particular product. The help desk system provides information and helps solve technical questions on how to use the product. In...
How does a small company become successful? It's such a provocative question that it prompted me to do some research. Despite the bad news we so often hear about businesses closing or moving, I found ...
"The type of service provides an indication of the abstract parameters of the quality of service desired. These parameters are to be used to guide the selection of the actual service parameters when t...
The handling of customer orders within the distribution centre involving the keying of customer and order details into the computer system in order to produce invoices for picking.Large quantity of ca...
According to most professional surveys Indian call centers and BPO outsourcing facilities are still world's best. However, according to UK-based marketing services specialist Ion Group, South Africa i...
When a new venture has to be started, there are many factors that have to be considered before choosing a particular destination as to how the proposed destination would be suitable and beneficial. Th...