customer service

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  • customer service

    • 1.

      Online Customers' Pledge

      by Gary Zalben - 2006-11-29
      I will buy from you again and again and again:If your "in-stock" claim is reciprocated by a prompt deliveryIf there are no hidden costs involved: if a product is priced at $10 on your product catalog ...
    • 2.

      On Walking the Talk

      by Liz Tahir - 2006-12-03
      Recently I was talking with a retailer in his store, and as we were walking around the floor, we came to a rack housing sportswear. Some of the sweaters on the rack were dangling from the hangers. He ...
    • 3.

      Asking the Right Questions

      by Liz Tahir - 2006-12-03
      Curt and Justin were lifelong fishing buddies. Now, in their retirement, they had together taken up the art of do-it-yourself home-improvers. Curt decided to tackle wallpapering his living room. When ...
    • 4.

      The Customer's Perception

      by Pj Germain - 2006-12-04
      Customer perception is an important component of our relationship with our customers. Given that 90% plus of our orders at some point involve the phone, how we handle the telephone is essential to cre...
    • 5.

      How To Sell To A Woman

      by Pauline Stevens - 2006-12-04
      I'm sure you've noticed that selling to women is very different than selling to men... And it's true! Everyone knows that women are the tougher sex to sell to. Men are go-get-em decision makers and...
    • 6.

      More Than a Guarantee

      by Phil Grisolia - 2006-12-04
      A guarantee of satisfaction can be an absolutely fantastic loyalty builder, whether yours is a consumer-oriented company or it sells to other businesses. But it can also be an instant turn off if it'...
    • 7.

      Personality Plus - You Have the Power to Make A Difference

      by Pj Germain - 2006-12-04
      You may not have thought of it this way, but the telephone is just another sales counter. The customer at the other end of the phone is just like the customer at the counter, with one big exception: T...
    • 8.

      Are There Real Customer Service Jobs at Home?

      by Stephanie - 2006-12-04
      The work at home field is full of scams. If you have spent much time at all looking online for that perfect work at home job you've probably seen far more scams than actual jobs. It's rough out there....
    • 9.

      Six Significant Benefits I'm Getting From Article Marketing

      by Dr. Gary S. Goodman - 2006-12-05
      I've been corresponding with a writer with extensive experience, especially in Ezine publishing, and I want to share with you some of the thoughts I discussed with him regarding article marketing.I to...
    • 10.

      Heat-Up Your Negotiations by Using this Refrigerator Salesman's Trick

      by Dr. Gary S. Goodman - 2006-12-05
      A major benefit of being a full-time consultant is that you get a chance to learn an amazing amount from your clients. In a sense, this is a career where every day you're enjoying a continuing educati...