customer experience

  • custom scales
  • custom seat covers
  • custom signs
  • custom silicone wristbands
  • custom software development
  • custom stress balls
  • custom t shirts
  • custom t-shirts
  • custom term paper
  • custom term papers
  • custom usb flash drives
  • custom usb memory sticks
  • custom vinyl windows
  • custom web development
  • custom web site design
  • custom website design
  • custom writing
  • customer
  • customer acquisition
  • customer care
  • customer experience
  • customer feedback
  • customer loyalty
  • customer relations
  • customer relationship management
  • customer retention
  • customer satisfaction
  • customer service
  • customer service training
  • customer services
  • customer support
  • customers
  • customised lead generation
  • customization
  • customize
  • customized lead generation
  • customs
  • cut
  • cut expenses
  • cute
  • cuts
  • customer experience

    • 1.

      Our Dream Mobile Data Service Has Arrived

      by Paul Smethers - 2007-01-09
      Nine years ago, I was fortunate to work for Unwired Planet, a small Silicon Valley company with brilliant innovators trying to enable Internet services on the mobile phone (it later morphed into Openw...
    • 2.

      Three Simple Ways To Improve Customer Loyalty

      by Ray Adler - 2007-03-12
      There can be no greater work related priority than when we are interacting with a customer, either in person or on the phone. Each employee must be keenly aware that the only thing that sets your bus...
    • 3.

      Three Ways To Differentiate Your Service Business

      by Ray Adler - 2007-03-12
      True differentiation continues to elude many service businesses today. The competition, given enough motivation, can duplicate or worse, beat the price, terms or features you offer. The bottom line ...
    • 4.

      Treat Employees Like Dogs To Boost Loyalty

      by Ray Adler - 2007-03-12
      We Americans love pets, especially when it comes to dogs. You might be wondering how treating employees like dogs is going to have anything but a negative effect on your business. But I suggest just...
    • 5.

      Developing a Value Philosophy

      by Adele Sommers - 2007-07-11
      As you may have guessed, providing great benefit to customers doesn't occur by accident. It comes directly from applying a well-designed value philosophy. What does it take to create outstanding produ...
    • 6.

      Satisfaction Surveys Mask Customers' Reasons For Defecting

      by Peter George, The Customer Experience Guy - 2007-07-12
      I see it all the time -- companies using the terms "customer experience" and "customer satisfaction" as if they are synonymous. They're not. The former is based on emotion that is derived from a proce...
    • 7.

      Developing A Philosophy For Creating Product And Service Value

      by Adele Sommers - 2007-07-13
      Providing great value to customers results directly from applying a well-designed philosophy for creating outstanding products and services. How do you create offerings that are profitable and also ca...
    • 8.

      Jonathan Tisch Talks About Delivering Exeptional Customer Experiences

      by Peter George, The Customer Experience Guy - 2007-07-26
      Recently, I had the opportunity to interview Jonathan Tisch, CEO of Lowe's Hotels and author of "Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience." Published earlier ...
    • 9.

      Usability Testing

      by Keith McGregor - 2008-04-28
      Usability Testing is a term used to describe the methodology employed to evaluate a website, or screen-based product, with its intended users. The testing measures how ‘usable' or ‘intuitive' a pr...
    • 10.

      Customer Experience: Fine Architecture or House of Horrors?

      by Robert Howard - 2008-06-28
      Imagine what would happen if you had dozens of architects and hundreds of contractors all working on your business. Now image if there was no master plan and each individual spoke his or her own uni...