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    • contact center

    • 1.

      What You Say Isn't Always What Is Heard: The Transference Of Meaning


      by Katherine M. Hart - 2007-05-21
      There are many different definitions of communication. "The transference of meaning and understanding," is one such definition used by more and more communication researchers. This definition embrac...
    • 2.

      Voice of the Customer: In the Contact Centre (Customer Feedback)


      by Steven Robert - 2007-07-01
      Voice of the Customer (VOC) is a term use in business to express the process of capturing a customer's requirements. Specifically, the Voice of the Customer is a market research technique that p...
    • 3.

      Calculating Contact/call Center Roi: How Do You Measure The Value Of Customer Satisfaction?


      by Sam Miller - 2007-07-10
      A number of factors must be taken into consideration when calculating the contact or call center ROI. There are variances in how the call center is set up, such as where it is located, whether it is i...
    • 4.

      How To Polish Your Presentations


      by Marketing Team - 2007-07-19
      When you speak, you represent a brand, the brand of you. How you talk, walk, and look reflect upon that brand. What does your body language say about you? Does it say you're trustworthy, confident, an...
    • 5.

      Vcare Switches From Avaya to Cisco


      by Marketing Team - 2007-08-21
      Vcare Call Centers India - a 100% subsidiary of Call Centers India (CCI) has contact Center operations in Chennai and New Delhi, providing both voice and non-voice services to global clients. The comp...
    • 6.

      Future of Customer Service


      by Steven Robert - 2007-09-20
      Within the next few years, experts say, two-way video communications will be the new cutting edge way of doing business. The banking industry is already starting to deploy "virtual tellers" at b...
    • 7.

      Contact Center Solutions: Newer Version of Call Centers


      by Kristen - 2007-11-27
      Contact center is a wider term used for the call center or it can be said that it's newer name given to the call center. In modern contact centers, work is no more restricted to call handling as e-mai...
    • 8.

      Communication, Contact Center Solutions: newer version of call centers


      by KRISTEN KIYA - 2007-11-26
      Contact center is a wider term used for the call center or it can be said that it's newer name given to the call center. In modern contact centers, work is no more restricted to call handling as e...
    • 9.

      Call Center Solutions: Offers Instant Solutions


      by Kristen - 2007-12-05
      Call Center solution provides instant assurance of customer satisfaction. This is made possible with an innovation of automated system of online solutions. To maximize market opportunity, call center ...
    • 10.

      Contact Center Solutions: Automated System With Innovations


      by Kristen - 2007-12-12
      Tapping with an innovation! Automated system of online solutions has widened the scope of call centers. Today, modern call centers or contact center solutions are not only refined to call handling; wi...