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    • 1.

      Why Should Bill Be Concerned about Co-Worker Megan's Customer Service?

      by Dr. Gary S. Goodman - 2006-11-28
      Imagine two customer service agents, Bill and Megan, who sit on the far sides of a room containing about 200 of their peers.Bill struggles on every call to provide the best care possible, going out of...
    • 2.

      Speaker Negotiations: Offer a "Plain-Wrap" Version of Yourself, Too

      by Dr. Gary S. Goodman - 2006-12-02
      The other day I was approached by someone who wants a Webinar speaker, and I am an experienced one, in addition to being a conventional platform type.But he wanted to pay less than my prevailing rate ...
    • 3.

      Do Friends Let Friends Publish E-Books?

      by Dr. Gary S. Goodman - 2006-12-02
      I was exchanging correspondence with a fellow writer when he mentioned his interest in morphing from being an article contributor into becoming an e-book author and publisher.I want to share my take o...
    • 4.

      Negotiation: Is The Seller Motivated?

      by Dr. Gary S. Goodman - 2006-12-05
      Whatever you're negotiating, it is essential to gauge the urgency with which the other party wants to or needs to make a deal.When you're buying a piece of real estate, for example, one of the key que...
    • 5.

      UCLA-USC Fan Assesses The Recent Upset at the Rose Bowl

      by Dr. Gary S. Goodman - 2006-12-06
      I teach at UCLA and my Ph.D. is from USC, where I have also taught, so you can imagine how conflicted I am on game day.The UCLA-USC cross-town rivalry has led to divorces, and worse.But this odd strad...
    • 6.

      Event, Conference and Meeting Planning Guidelines: 10 Steps to Success

      by Shannon Kilkenny - 2006-12-16
      Every event whether it's a meeting, party, seminar, conference, charity event, or your high school reunion will have common threads regardless of what it is, where it's held, when or why it is happeni...
    • 7.

      China Tax Conference 2006: The Big Four Attend

      by Neil More - 2006-11-28
      The China Tax Conference 2006 will comprise of a sequence of one-day conferences dealing with tax. Deloitte along with the Big Four firms will be hosting this event to educate participants on pragmati...
    • 8.

      Facing the Martial Art of Life

      by Dr. Gary S. Goodman - 2006-12-18
      Since I earned the rank of Shodan, 1st degree black belt in kenpo karate, I've been a busy guy.Not on the mat, mind you, but in my life, to which I immediately turned my attention after being promoted...
    • 9.

      With Teens, Make Sure to Distinguish Temporary from Permanent Understandings

      by Dr. Gary S. Goodman - 2006-12-18
      You tell the teenager in the most supportive words you can summon that he has no future unless he bucks up, and starts studying, a.s.a.p.He gets you, agrees wholeheartedly, and even starts to crack th...
    • 10.

      How to Get Free Booth Space at a Tradeshow by Simply Asking Nicely

      by James Hills - 2007-01-01
      Tradeshows can be one of your most important times of year, everyone who's anyone in your industry will gather, talk, and make deals. If you aren't there you will miss out on business that could be th...