call center
call center
-
61.
by Zeev Goichman - 2008-08-27
The contact center is a major contributor to enterprise high performance. High performance is about measuring the right parameters and managing them in order to excel. To do so, contact center manage...
-
62.
by David Seldon - 2008-08-27
Voice broadcasting, or automated telemarketing, employs a pre-recorded message that is sent to thousands of target telephone numbers. During the recording the listener is given the chance to "press 1...
-
63.
by David Seldon - 2008-09-07
A typical attitude among new voice broadcasters or businesses thinking about using voice broadcasting is that a great majority of their responses will turn out to be good leads. In most cases this i...
-
64.
by Hani Masgidi - 2008-09-13
Accounting is considered a corner stone for every company, especially if it is a call center. Consequently, the accountant's role is very important to realize all the company's targets, at either the...
-
65.
by Ron Weinberg - 2008-09-17
Consumers are more empowered than ever thanks to new and more robust communication channels and applications (e.g. mobile phones, instant messaging, web chat, social networks and e-mail). They have 24...
-
66.
by Nancy - 2008-09-26
How can an inbound call center service help you manage your growing administrative workload? Inbound call center services include order taking, customer service, class and seminar registration, mes...
-
67.
by firelady - 2008-10-22
Adware, spyware and computer virus share some similarities, one of which is that all three are major nuisances for computer users. Let's differentiate the three. Spyware is software that does not inte...
-
68.
by Grace Enderlein - 2008-10-29
In order to create profitable customer relationships, you must work closely with customers to understand and respond to their needs. Nurturing your customers translates into success, and using a call...
-
69.
by Grace Enderlein - 2008-10-29
There are misconceptions about the use of an answer center for business solutions and remote messaging. Companies can be reluctant to hire a service, but it is shown to be cost-effective and conduciv...
-
70.
by Grace Enderlein - 2008-11-03
In order to create profitable customer relationships, you must work closely with customers to understand and respond to their needs. Nurturing your customers translates into success, and using a call ...