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    • 11.

      How Your Agents "Sound" Affects the Success of Your Call Center


      by Katherine M. Hart - 2007-04-17
      Does that sound harsh? Yes, it does but in today's world of increasing telephone communications, it is the truth. With the predominance of Call Centers taking over varied functions that influence man...
    • 12.

      Coastal Vacations Not Working For You?


      by Ralph Reyes - 2007-05-01
      Are you frustrated with Coastal Vacations? Do you find it hard to pick up the phone and make Calls to strangers? Are you qualified but cant take time off because your sign ups depend on you to close...
    • 13.

      What You Say Isn't Always What Is Heard: The Transference Of Meaning


      by Katherine M. Hart - 2007-05-21
      There are many different definitions of communication. "The transference of meaning and understanding," is one such definition used by more and more communication researchers. This definition embrac...
    • 14.

      Plantronics Office and Call Centre Headsets


      by Alexis Svenn - 2007-05-25
      With communications the forefront of modern business, be it the Blackberry, The Internet, Mobile Phone, VoIP, Fax or Telephone there is increasing pressure on all of us to both access and deliv...
    • 15.

      South Africa: New Call Center Hub?


      by Marketing Team - 2007-06-16
      According to most professional surveys Indian call centers and BPO outsourcing facilities are still world's best. However, according to UK-based marketing services specialist Ion Group, South Africa i...
    • 16.

      How To Choose An Outsource Company?


      by Marketing Team - 2007-06-22
      When a new venture has to be started, there are many factors that have to be considered before choosing a particular destination as to how the proposed destination would be suitable and beneficial. Th...
    • 17.

      Infinity: Centre D'appel, Call Center, Centre D'appel Maurice, Bpo


      by NeutralFox - 2007-06-29
      OUR KNOW-HOW, OUR passion... -Infinity BPO & Contact Maker is a leading call centre located in the heart of the Ebene Cyber City, the emerging state of the art IT zone of Mauritius. Infinity employs o...
    • 18.

      Voice of the Customer: In the Contact Centre (Customer Feedback)


      by Steven Robert - 2007-07-01
      Voice of the Customer (VOC) is a term use in business to express the process of capturing a customer's requirements. Specifically, the Voice of the Customer is a market research technique that p...
    • 19.

      Calculating Contact/call Center Roi: How Do You Measure The Value Of Customer Satisfaction?


      by Sam Miller - 2007-07-10
      A number of factors must be taken into consideration when calculating the contact or call center ROI. There are variances in how the call center is set up, such as where it is located, whether it is i...
    • 20.

      How To Polish Your Presentations


      by Marketing Team - 2007-07-19
      When you speak, you represent a brand, the brand of you. How you talk, walk, and look reflect upon that brand. What does your body language say about you? Does it say you're trustworthy, confident, an...