call center solutions

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  • call center solutions

    • 1.

      Hosted Telephony Services


      by Dominic Reid - 2006-12-02
      To get our heads around the state of play in the realm of hosted telephony services, we talked to industry expert Paul Desbois. Q. Hi Paul, I'd like you to imagine I am a novice in this marketplace. ...
    • 2.

      Dialing For Dollars Making The Most Of Your Call Center


      by Giovanni Castro - 2007-03-16
      Predictive dialing is perhaps the most advanced telephony function in modern day call centers.By dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, an...
    • 3.

      Increase your Earnings With VoIP Business Solution


      by Kristen - 2007-07-06
      A number of VoIP resellers and wholesale carrier service providers presently exist in the telecommunication sector. The reason for this sudden boom of VoIP services has a lot to do with the evolving r...
    • 4.

      InContact24-7: Creating A Successful partnership


      by Aseya - 2007-08-17
      Choosing the right partner can be a very difficult decision in entering into a relationship. Whether one is looking for a lover, an insurance company, the best college education, or a business p...
    • 5.

      Always Ready To Listen, 24-7


      by Aseya - 2007-08-17
      "To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation"-Chinese Proverbs QuotesListening is by far the most important of all communica...
    • 6.

      Let The Experts Do The Working


      by Aseya - 2007-08-21
      We have experienced a vast change in the way we socialize, the way we work, and the way we communicate over the past decade. Today, we can talk to almost all the people around the globe in just...
    • 7.

      Always ready to listen, 24-7


      by Aseya - 2007-08-17
      "To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation"-Chinese Proverbs QuotesListening is by far the most important of all communica...
    • 8.

      The Double A's In Customer Service


      by Aseya - 2007-08-26
      A young lady contacted a mobile phone company she recently subscribed with. She had some questions about purchasing their latest mobile phone and couldn't find the answers easily online. She dec...
    • 9.

      Proliferation Of Contact Centers And The Benefits Of Outsourcing


      by Aseya - 2007-08-28
      People are more talkers than listeners. Many claim that they are good listeners but only a few people really listen to what it is being said. Many listen about half of the time and spend the rem...
    • 10.

      Bringing Call Center Solutions To A Centuries-old Industry


      by mj - 2007-09-05
      The entrepreneurial spirit lives on with the proliferation of small to medium sized businesses. Among these is the mail-order industry, a commercial enterprise which first started in the late 1700's. ...