Consolidation in the insurance BPO services provider landscape is expected in more than one direction. The larger BPO vendors are aggressively buying out smaller, niche providers to gain scale, client...
Over the last ten years many companies have decided to outsource their contact center operations to India in order to make cost savings through lower operational expenses.However, in recent times we h...
This is the world of modernization and latest technology that leads the way in this competitive world that would generate business in any way by hook or crook. No body wants to loose, every body wants...
BPO industry that grows at high double-digit rates for two decades; provides massive foreign exchange gains; generates direct employment at levels way above the per capita income; catalyses the ...
As the current time is changing too fast, the needs and the demands of customers are also changing constantly. The good organizations are also changing their strategy to fulfill the customer's expecta...
As the current time is changing too fast, the needs and the demands of customers are also changing constantly. The good organizations are also changing their strategy to fulfill the customer's e...
According to one job portal site, the Demand for entry-level helpdesk positions has increased by 45 percent compared to the same period last year. The priority of the business is always to cost-cuttin...
With incessant talking, listening and looking at the computer screen coupled with irregular job timings and night shifts, about four per cent of the people engaged in the BPO industry have been ...
The customer is always comes first for any business. All organization takes customers on top to provide them the best services. Earlier when companies were not focusing for their customers then the lo...
To appreciate the employees and to make them happy few companies understand that they need to have fun in their staffers at least sometimes. Management shows employees they are valued with dance parti...