A Call Center is an industry term referring to a company phone center that handles such services as help desk, customer support, lead generation, emergency response, and telephone answering service...
Customer service representatives (CSRs)Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. First point of custo...
A help desk is a system designed to help and support an end-user of a particular product. The help desk system provides information and helps solve technical questions on how to use the product. In...
While writing a piece about racist attack on call center workers, I felt that I was not doing enough to get into the depth of the matter. Just analyzing the published data and reading report written b...
Are you a small to medium sized business owner who needs help running your business? If so, congratulations. Needing help isn't always associated with something good, but in this case it should be. ...
"The type of service provides an indication of the abstract parameters of the quality of service desired. These parameters are to be used to guide the selection of the actual service parameters when t...
Conference call services for businesses offer one more way of intra-business communication.Many businesses, like call centers, are investing in state of the art telephone technology and placing their ...
The handling of customer orders within the distribution centre involving the keying of customer and order details into the computer system in order to produce invoices for picking.Large quantity of ca...
Many WAHM's find work at home opportunities with virtual call centers. These call centers marry two important needs: the needs for women to work out of the home and the need for companies to have p...
According to most professional surveys Indian call centers and BPO outsourcing facilities are still world's best. However, according to UK-based marketing services specialist Ion Group, South Africa i...