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    • 1.

      Two Mistakes in Outsourcing You Can Do Without

      by Sandeep P - 2007-01-22
      The success of outsourcing relationship hinges more on the pre-finalization stage rather than the miscommunication and misunderstandings during the process. The most common fallacy about outsourcing d...
    • 2.

      Is 2007 the Best Year for Call Center Outsourcing?

      by Craig Rad - 2007-02-02
      More and more and day by day, the need of having the answering service agencies has been increasing. Lots of companies are very happy with the collaboration with such agencies because they know for su...
    • 3.

      Rural Michigan - Building a New Industry

      by - 2007-02-20
      In the past couple of years, an increasing number of State Agencies and financial firms have been re-addressing cost cutting solutions by sending customer service jobs to rural areas of the United ...
    • 4.

      Benefits of Call Center Services

      by Steven Robert - 2007-03-02
      A Call Center is an industry term referring to a company phone center that handles such services as help desk, customer support, lead generation, emergency response, and telephone answering service...
    • 5.

      Customers Direct Point of Contact - Customer Service Representatives

      by Steven Robert - 2007-03-02
      Customer service representatives (CSRs)Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. First point of custo...
    • 6.

      A Help Desk is a System Designed to Help and Support

      by Steven Robert - 2007-03-12
      A help desk is a system designed to help and support an end-user of a particular product. The help desk system provides information and helps solve technical questions on how to use the product. In...
    • 7.

      Criticism Of Outsourcing: Quality Of Service

      by Marketing Team - 2007-03-30
      "The type of service provides an indication of the abstract parameters of the quality of service desired. These parameters are to be used to guide the selection of the actual service parameters when t...
    • 8.

      Is The Coastal Vacations Call Center Right For You?

      by Roger Gurung - 2007-04-13
      If you are one of the 120,000 people this month looking to start a home based business this article is meant for you, particularly if you are considering Coastal Vacations.As you know there are litera...
    • 9.

      Steps To Guarantee Your Success In Home Business

      by Roger Gurung - 2007-04-13
      Did you know that if you really want something bad enough you will get it? If you think about it, that is a pretty encouraging statement considering there is a guarantee attached to it. So if you rece...
    • 10.

      Expanding The Customer Orders: Order Processing Service

      by Marketing Team - 2007-04-16
      The handling of customer orders within the distribution centre involving the keying of customer and order details into the computer system in order to produce invoices for picking.Large quantity of ca...