better communication
better communication
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21.
by Craig Harrison - 2007-09-01
You may think customer service requires a huge capital outlay: expensive training, high-falutin' CRM software, and thousands of dollar in expenditures Nonsense! The most important parts of customer se...
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22.
by Craig Harrison - 2007-09-02
You may think customer service requires a huge capital outlay: expensive training, high-falutin' CRM software, and thousands of dollar in expenditures Nonsense! The most important parts of custo...
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23.
by Craig Harrison - 2007-09-28
I was visiting a client for the first time, the Union Sanitary District, 40 miles from my office in the San Francisco Bay Area, in an industrial part of Union City, bounded by swampland and fact...
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24.
by Craig Harrison - 2007-11-24
Despite attention to four-color brochures, meticulous grooming and letter-perfect newsletters, consultants constantly undermine their hire-ability and employees hurt their promotability through ...
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25.
by Craig Harrison - 2007-11-24
Have you ever heard a story that could have been about you?Ever heard a story that reminded you of another one?What about a story that sounded vaguely familiar?Welcome to the power of story. Unl...