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  • assertive

    • 1.

      Managing an Aggressive Boss with Effective Communication

      by Joshua Uebergang - 2007-01-04
      It is tough having to deal with someone who abuses you and even more so when the person has extra authoritative power then you.If the verbal and other forms of mental abuse begin to get really serious...
    • 2.

      Customers on Fire: How Good is My Suit?

      by Leonard Buchholz - 2007-01-05
      Running towards a fire is without a doubt one of the most difficult things to learn to do. Firefighters must train to overcome the natural instinct to move away rather than towards a fire. Running to...
    • 3.

      The Big Secret For Staying Cool When The Action Is Hot!

      by Leonard Buchholz - 2007-01-05
      Here are a few simple things to keep in mind when the situation has deteriorated and the heat has been turned up.The first is to breathe. That's right. Here is the big secret you've been waiting for...
    • 4.

      What Are You Measuring your Customer Service Department With? 7 Things to Look For

      by Leonard Buchholz - 2007-03-04
      I have been thinking about what makes a really great Customer Service experience and I have narrowed it down to about 7 things that make or break Excellent Customer Service Personnel.This list is base...
    • 5.

      Are You Assertive Enough?

      by Maggie Musgrave - 2007-04-02
      First, let me ask you this. Are you assertive? Do you even know what assertiveness is? Many people think that they know and others have never even heard of it. The rest of us have to put up with these...
    • 6.

      Aggressive and Assertive - You Can't Be Both

      by A Raymond Randall - 2007-04-10
      During a girl's high school finals basketball game, I heard some spectators talking about the youngest player. "She's so aggressive for a small player." Another said, "She jumps so high when reboundi...
    • 7.

      How To Be An Assertive Woman

      by Calvin Kuefer - 2007-04-13
      Women will occasionally find themselves in heated arguments. Sometimes, people's views and opinions will come in conflict and create drama. Every now and then these conversations can lead to more diff...
    • 8.

      Stress relief in seconds.

      by Melisa Milonas - 2008-02-02
      I moved this week and I was feeling very stressed about moving. This experience reminded me of how in the past I use to respond to stress. I was a ball of worry and anxiety and I remember feeling li...
    • 9.

      Becoming More Assertive: 13 Stepping Stones Along Your Path To Assertiveness

      by Barbara Small - 2008-09-15
      1. Begin being assertive in low risk situations first. For some people it is easier to try being assertive with a family member. For others it is easier with the clerk at the grocery store.2. Practice...
    • 10.

      Assertive Communication: 10 Tips For Expressing Yourself Assertively

      by Barbara Small - 2008-10-08
      1. Think before you speak. The first step is to be clear within yourself as to what you want to say.2. Communicate your needs without excuses or disclaimers at the beginning, such as "well, this may n...