Prudential inks £40m Capita outsourcing deal
- Date: 2007-02-28 - Word Count: 102
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Prudential has signed a £40m contract to outsource its UK life and pensions support to Capita.
Around 450 staff in Prudential's customer services and support services operations in Belfast will move across to Capita under Tupe employment transfer regulations this autumn.
Prudential's Belfast operation currently handles a range of services including death claims, matured and surrendered policies, and general UK customer support. It also provides a direct-to-customer telephone sales operation.
Capita already has an existing relationship with Prudential, working on the company's international cross-border life assurance portfolio since 2003, and this new three-year deal includes an option for Prudential to renew on a rolling basis.
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