Consulting or Insulting?
At our ISIS Papyrus roadshow I had another real-world-contact with IT and/or business consultants. There were two different kinds attending my presentations - one ignorant and arrogant, the other experienced and open. Excuse my bluntness, but if you feel insulted by my musings, assume that you belong to the second. The chuzpe of that breed is sometimes astonishing. Both were sitting in on our presentations and bluntly clicking away with their cameras and phones at our presentations. Yes, copying is the sincerest form of flattery, but most likely they will sell this as THEIR knowledge to their prospects without giving us credit. The ignorant kind arrived late and missed much of our well timed and sequenced presentations and would then continuously interrupt with questions that had already been answered. Then he would interrupt a problem situation presented and say that this was easy to solve by whatever without waiting to hear our proposed solution to the problem.
Obviously, both were heavily opposed to my stance that rigid process management is hurting businesses. We came to the polite agreement to disagree. I understand, as it is their business to sell consulting for process management and I am interfering with that.
I have business consultants call on me nearly daily, trying to tell me that they can improve my business. When I refuse they ask me if I think that I know it all, which is rather impertinent and should cause me to simply end the call. Instead I ask them: How many successful international software companies have you built from scratch?
More on my blog: 'Welcome to the Real World.'
Related Tags: consulting knowledge business
Max J. Pucher is the founder and current Chief Architect of ISIS Papyrus Software, a globally operating company that specializes in Artificial Intelligence for business process and communication. He has written several books, frequently speaks and writes on IT and holds several patents.
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