The Advantages of Using Integrated Telephone Systems
Most of us have a mobile phone, email and an office phone, which may or may not have a voicemail service. Some of us also have Blackberrys (Smartphones), or use instant messaging or text messaging. So how do our customers know what is the best way to contact us? And how do we know when our customers or colleagues have left us a message?
According to primary research by Avaya, 38% of lost revenue was due to the unavailability of a worker when needed.
Communications within businesses are not always unified. Email is not integrated with voicemail systems, voicemail systems are not integrated with mobile phones, mobile phone contacts are not linked to the directory on the office telephone system. You may also have two telephone numbers, two voicemail services, an email inbox and an SMS inbox.
Wouldn't it be great if we could bring all this together through your telephone system? Your voicemail is delivered to your office phone, your mobile phone and our email inbox? What if you could answer a voicemail by email or an email with voicemail?
Unified Communications, as it is known, is the ability to bring all our communications solutions together in a simple and more cohesive way. By using a single number for contact, our customers always know how to get hold us and we don't have to disclose our mobile phone numbers. Calls will be routed by the office telephone system to wherever you are.
When you're on the road it can be difficult to read or respond to emails. By using text to speech technology, our emails can be read to us and we can reply just as easily using speech recognition software.
So how can Unified Communications solutions in a telephone system differ from standard business telephony systems?
Unified communications puts more information in the hands of management enabling better, more informed decisions to be made.
Customers receive a better level of service, as they are more likely to be routed to the intended person first time.
40-70% of all mobile phone calls are made in the office. By routing calls from mobile phones through the office telephone system, call costs can be greatly reduced.
A telephone system with unified communications solutions gives your business a competitive advantage. In fact if your business telephony systems do not incorporate some kind of unified communications, you are at a competitive disadvantage to those that do.
Related Tags: phone system, small business phone system, small business telephone system, phone system supplier, rent telephone systems, telephone system telephone system supplier
South African born Keith has lived in the south of England for most of his life. After graduating from University with a degree in Business Information Systems Management he decided to start Strawberrysoup; a website design company based in West Sussex and Dorset.
Keith successfully gained entry into the Southampton University Air Squadron and spent over 12 months training to fly. Since then he has continued to follow his interest in flying and has now began his own training in the form of a Private Pilot's Licence.
Keith also spent 13 months working within the Image and Printing Group at Hewlett Packard in Bracknell. Throughout his time there, he was responsible for many activities including events organisation and website design and maintenance.
Recent articles in this category:
- Road Construction Equipments From Unipave Engineering Products
To develop good roads we need many heavy machine tools like pavers and etc. one the company which - Get Engraved Name Plates and Tags and Save
Engraved name plates and tags are useful in presenting important information through out the profes - Money Saving Business Christmas Card Tips
Everyone looks forward to receiving holiday cards during the season. They are great for keeping i - Win Win Relation Helps
Are you wondering how to take the decisions on your favour in a group, or individual? It is simple - Six Quick Working Capital Wins
At the Working Capital Management Forum 2008 in London, SSON convened a roundtable debate on the im - Cartonboard - Naturally Renewable
An unfortunate perception of the print and packaging world is that it "eats trees"! In fact, of the - Ventilation by Positive Pressure Fans
Tenderall Fan Co. has developed Low Profile Positive Pressure Ventilators that have been designed t - Kensington Roof Gardens
The Roof Gardens are an urban oasis in the heart of London with fantastic views. Owned by Virgin fo - Custom Fountains - Advertising and Personalisation for Business
It is important in business to diversify and make sure you get as much exposure as possible to help - The Ingredients to Success in a Business Such as Affiliate Marketing are Diverse and Manifold!
The very first quality one must possess if you want to try our hand in affix) ate marketing' is the
Most viewed articles in this category:
- To Reach “extended Enterprise” of Learners, Sumtotal Introduces New Software for Managing Talent
SumTotal® Systems (NASDAQ: SUMT), the largest provider of talent and learning solutions, has releas - Oklahoma Bureau of Narcotics Recruits Sumtotal to Curb Drug Abuse
SumTotal Systems (Nasdaq: SUMT), the largest provider of talent and learning solutions, announced t - Sumtotal Named One of Silicon Valley’s Fastest-growing Software & Information Technology Companies in Deloitte’s Technology Fast 50 Program
SumTotal® Systems (Nasdaq: SUMT), the largest provider of talent and learning solutions, announce - For Second Consecutive Year, Military Training Technology Magazine Awards Ribbon to Sumtotal Systems
Software Maker to Exhibit Award-Winning Technology at I/ITSEC Conference 2006 Military Training T - Stewards of Children - Program Launched Online With Sumtotal
SumTotal® Systems (Nasdaq: SUMT), the largest provider of talent and learning solutions, said Dar - Sumtotal Introduces Tts to Accelerate Global Learning
SumTotal® Systems (NASDAQ: SUMT) has released ToolBook® Translation System (TTS) version 1.0 to en - Imperiali Organization Invited to Participate in Building Major Infrastructure Projects
Orden Bonaria is an internationally recognized humanitarian organization that is officially recogniz - Why Use a Law Firm ?
The answer is simple. All your transactions with a Panama Law Firm are covered by tight Attorney Cli - The Future of Offshore Banking, Corporations and Foundations
First it needs to be stated that no one has a crystal ball which predicts the future. These thoughts - Sumtotal Promotes Jack Kramer to Lead International Operations
SumTotal Systems, Inc. (NASDAQ: SUMT), the largest provider of talent and learning solutions, has p