Communication Articles - How to Decide on a Virtual PBX Service
There are two basic options for a business that wants to install PBX service. They can either have PBX equipment installed onsite, or they can use a hosted PBX provider ? an internet service that handles the PBX operations remotely. Smaller businesses often find this latter option easier and more affordable. It requires less technical know-how at the workplace and leaves it in the hands of dedicated professionals used to working with the technology. It also doesn?t require that any installation personnel visit the business site or that any time is wasted in installation work.
Not all hosted PBX providers are necessarily equal. To maximize the benefits of hosted PBX, a business needs to select a reliable and high quality service. The following are some criteria and tips on how to select a good hosted PBX provider:
Does the provider offer all the features you need?
One of the first things you need to decide is what PBX features your business requires. This may be any of the services listed above or others. There is, for instance, a PBX feature that attaches voicemails to emails as audio files. For a smaller business for which voice messages are not as critical this might be an unnecessary feature. For a larger business that gets a lot of voicemails, it may be needed. Go through each possible PBX feature and decide if your business needs it or not. The next step is to ask a number of PBX hosts whether they offer these services and what they charge for them. Are various features included as parts of packages or is there a charge for them one by one?
What kind of support does the provider offer?
Support is one of the critical issues with any communications provider. A good PBX provider will have an easily accessible help desk with knowledgeable IT personnel. What you want to avoid are service providers who have long wait times for actually talking to techs and who often put you in contact with sales personnel who don?t have much technological savvy. The tech support staff should be friendly, quick, and high quality. Anything less is not a great sign.
Evaluate the IP phones offered
Often a business does have to at least buy IP phone sets if they have only ordinary phones. A purchasing or IT professional from a business or organization should look at these phones closely before purchasing them and make sure the employees will be comfortable with their features and general functionality.
Check references, previous customers, etc.
You can usually check any company?s background out in a number of ways ? see if they are a member of the Better Business Bureau and whether there are any complaints against them, ask for references of previous customers, look up background information on the company and see how long they have been in business, and so on. One good thing to verify is if the PBX provider has hosted businesses that are roughly the same size as yours: if they are used to mainly dealing with either larger or smaller companies they may not have the experience level required for effectively handling your business? issues.
Finding the right hosted PBX provider can make the telephony and communications of your business or organization a breeze. So make sure that you do your due diligence when you are looking for one - it will pay off.The author is a creator and researcher of small business tools and solutions on topics such as virtual PBX. Please visit http://www.pbxcompare.com/ for more information on Virtual Phone Numbers.
Related Tags: hosted pbx, virtual pbx
Your Article Search Directory : Find in Articles
Recent articles in this category:
- Chip Resetter
Some printer manufacturers, such as Canon, HP, Epson and Lexmark, put a chip into their inkjet or to - Services, Benefits And Selection Of Conference Call Provider
If you are seriously seeking for a conference call provider then be very careful in selecting the mo - Making The Most Out Of Your Chosen Business Phone Service Provider
In the United States, many cheap business phone services are available, as well as the services of i - Essential Buyers Guide For The Iphone 4
Released in the UK on the 24th June 2010, the iPhone 4 is considered by many to be the latest must-h - Various Business Phone Service Provider Choices
Communicate with your trading partners and a customer with the most productive way that does not eve - Conference Calling Companies - What Should You Really Look For In Conference Calling Companies.
First, let us first determine exactly what a conference call is.A conference call is really a phone - Sim Free Mobile Phone- Freedom From Any Kind Of Sim Free Phones.
SIM free mobile phone is the most popular mobile phones as it is with various offers and plan like t - Professional Yet Cheap Cell Phone Service Through Internet
Today, the demand and needs of commercial business has changed drastically. Now, the business patron - New Cellphones - High Tech Mobile Phones With Wonderful Features
New cellphones have become the essential widgets for communication and enjoyment. Gone are the days - Using Your Smartphone As Wi-fi
Using your cell phone to provide Wi-Fi to your laptop or iPad has now become an everyday occurrence.
Most viewed articles in this category:
- LG U830: Flavor of Chocolate, Power of 3G
Taking cues from the award winning design of the LG Chocolate, the latest offering, the LG U830 is - T-mobile: Bringing World 'simply Closer'
A proud member of one of the world's largest mobile companies, T-mobile is the UK network of T-mobil - Dishnetwork Is Better Than Other Television Service Providers
With over 12 million subscribers and a ranking of number one in customer satisfaction from JD Power - Sony Ericsson W850i: Complete Musical Package
To remain competitive in the market and to add novelty in its Walkman series Sony Ericsson has broug - Se K800i: an Excellent Camera Phone
Sony Ericsson's K800i is the first handset that comes with Cyber-shot brand and gives a true picture - Dish Network Offers A Variety Of Programming Packages
Dish Network offers a variety of programming packages for everyone's wants, needs, and budgets. Even - The Power of Influence
Years ago, the Carnegie Institute of Technology analyzed the records of ten thousand people and conc - Choosing A Web Hosting Provider By Their Customer Service
When choosing a web-hosting provider, there will be tons of questions you need answered before settl - Shield your Family With Reverse Cell Phone Number Search
Free reverse cell phone number searches is a great method that can help you in making certain that y - Sony Ericsson K610i: a Delight for Shutterbugs
Over the years camera phones have evolved. From being an add-on into the mobile phone, it has now be