Information is scattered within organisations and often not held in such a structured way as to be easily accessed by employees or software. This problem was examined by Lau et al (2005) using the example of McDonnell Douglas (now part of Boeing), that demonstrated how difficult it is to gather unstructured knowledge. Therefore, it is important that research is undertaken into methods of capturing, structuring, distributing, analysing, and visualising information.

Taxonomies, Ontologies and Structuring of Information

An ontology is a classification structure. A taxonomy can be just a convenient structure to assist programmers, or part of an overall 'thesaurus' which describes and agrees the meaning of things. This 'thesaurus' structure is the ontology and may contain one or more taxonomies. Engineers may have different names for the same thing, e.g. wing skin stiffeners may be referred to as stringers, but rib stiffeners are never called stringers. There is a relationship of stringer to stiffener, which needs to be defined, and this definition depends on the context. A classification scheme or ontology is necessary in order to make communication precise. Such an ontology can also be used to help non-specialists to understand the terminology of a particular domain. The ontology can also enable communication between the computer systems and users. Hunter (2002) explains how taxonomies can be the basis of the definitions for an ontology, and that commercial software is available. Hunter gives examples of the Ministry of Defense technology taxonomy, and the Boeing online ontology. The taxonomy "Type-Of" and "Part-Of" relationships can indicate how to construct the taxonomy. Veryard (2001) and McGuinness (2000) provide useful guides on how ontologies can assist in linking distributed data. This linking and connectivity is also explained in 'Ontologies and Semantics for Seamless Connectivity' Uschold and Gruninger (2004).

Knowledge based systems need to allow a variety of people in different disciplines to share knowledge across functional, departmental, and disciplinary boundaries. Consideration is needed of the further problem that certain knowledge should be shared with others outside the organisation such as suppliers, and customers.

There is a strong need for uniting of the approaches of top down ontology definition by a small group of experts with that of the bottom up approach of allowing all users to define the ontology. Software applications are needed that allow users with little software knowledge to edit and update ontologies themselves. The extent to which an organisation allows this depends on its structure but if this is completely prevented or not enabled in the first place, there will be user dissatisfaction resulting from their lack of involvement. It is also likely that progress in defining and editing the ontology would be delayed.

The varied user base of knowledge systems results in a further problem, which is that of fragmentation of the language itself. As the users are in different trades and professions they will not necessarily understand the same words, or assign to them the same meaning. Again this makes it necessary to structure the information in a knowledge-based system carefully, to ensure it can be well visualised, and agreements can be reached.

Relationships between terms such as type-of, and part-of become more important than the term itself, as the relationship defines the meaning of the term by relating it to the other terms. These relationships can then be represented in diagrammatic form and navigated, in order to allow the meaning of terms to be agreed and explained. A classification structure such as this is termed the ontology.

My objective is to build a catalogue and make use of it for decision support and costing systems, while demonstrating that the same approach could be used for other types of system(s). It is essential that this catalogue can query information from organisations' existing database systems. Most large organisations have key operational knowledge and information dispersed across different types of information systems, often in relational databases. This has the advantage of allowing the use of the standardised language Structured Query Language (SQL) to access this information.

This research is explained in greater depth at http://www.cems.uwe.ac.uk/amrc/seeds/ModellingSemanticWeb.htm and http://www.cems.uwe.ac.uk/amrc/seeds/PeterHale/RDF/RDF.htm.

References

Hunter, A., 2002. Engineering Ontologies http://www.cs.ucl.ac.uk/staff/a.hunter/tradepress/eng.html.

Lau, H. C. W., Ning, A., Pun, K. F., Chin, K. S., Ip, W. H., 2005. A knowledge-based system to support procurement decision. Journal of Knowledge Management, 9(1), pp 87-100.

McGuinness, D. L., 2000. Conceptual Modeling for Distributed Ontology Environments. Proceedings of the Eighth International Conference on Conceptual Structures Logical, Linguistic, and Computational Issues (ICCS 2000), Darmstadt, Germany. August 14-18, 2000.

Uschold, M., Gruninger, M., 2004. Ontologies and Semantics for Seamless Connectivity, Association for Computer Machinery - Special Interest Group on Management of Data - SIGMOD Record December, 33(4).

Veryard R., 2001. Data Mappings http://www.users.globalnet.co.uk/~rxv/infomgt/datamapping.pdf.