The Future of VOIP Technology


by Mark Etinger - Date: 2009-01-22 - Word Count: 492 Share This!

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Few communication technologies have grown as big in as shorta period of time as Voice Over Internet Protocol (VOIP). VOIP, the method by which millions of peopleuse their Internet connection to make telephone calls has grown in percentagesreaching the triple digits in each of the past three years, as more and morepeople are drawn to the inexpensive price and ease-of-use of the service.

But what do VOIP companies need to do in order to maintainthis growth? The following listillustrates those things which VOIP providers must give (or continue to give)their customers in order to stay competitive.

Inexpensive Price

Obviously, the mainstream appeal of VOIP would cease toexist were in not for the low price of set up and calling. People weren't drawn to VOIP because it wassimply a "cool" technology, but rather because the long distance packages andFREE calls to other VOIP users made it an offer than was hard to resist.

In order to maintain this benefit, VOIP providers must workhard to keep costs low.

Customer Service

Question: How does a VOIP provider grow as large as a majortelecommunications company?

Answer: By NOT actinglike a major telecommunications company.

VOIP companies are popular with their customers because theyprovide a level of personalized customer service that has seemingly disappearedfrom the large carriers. In order tokeep their market share, VOIP companies must never lose sight of the fact thatthis interpersonal connection needs to stay strong.

Wireless Capability

For the first several years of its existence, VOIP wasgreat, provided you had the proper headset and wanted to make your calls fromyour desktop or laptop PC. Then, Wi-Fikicked in and people were free to move around their homes or office and makeVOIP calls - as long as they stayed within signal range.

But in order to grow, VOIP providers must cut loose thesebonds and give individuals the opportunity to make calls from standard cellphones. Many leading VOIP providers havecaught on to this fact and now work with wireless nationwide networks that letpeople call from their cars, or other mobile locations.

We have become so attached to our cell phones, that for anycalling system to reach the masses, cellular phone capability is an absolute"must have" feature.

Free Calls

One of the strongest selling points of VOIP technologycontinues to be the free calls that individuals can make to those in the sameplan. If this were simply anintroductory offer, then individuals might leave the service after itexpires. But if it remains a bedrockoffering from all VOIP carriers, then more and more people will be attracted tothis potential money-saving feature.

For reliable, affordable VOIP service in the New York area,visit www.itpvoip.com. Unparalleled customer service and amazingprice packages are what helped ITP VOIP be rated #1 in customer satisfaction inNew York and the #1 VOIP provider in the United States by users. Every day, ITP VOIP strives to bring you thebest service is the country. Contact www.itpvoip.com today for more informationabout how to get started.

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Mark Etinger is a business strategist at Ajax Union Marketing Ajax Union specializes in Business Development and Internet Marketing
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