I will buy from you again and again and again:If your "in-stock" claim is reciprocated by a prompt deliveryIf there are no hidden costs involved: if a product is priced at $10 on your product catalog ...
If you are thinking about building a small business or buying an existing business, the number one tool every small business must have is a customer database. Without a good quality customer database,...
THE 10 COMMANDMENTS OF PROMOTIONAL MARKETINGOh ye of little faith. If you're a small, independent restaurant, you're probably convinced you can't possibly compete in the marketing arena against those...
When my brother was a kid, he went to hockey camp every summer. One year, he came home and told us that the coach was the most demanding he'd ever had. All they did was go over the basics again and ag...
Excellent customer service exceeds customer needs (real or perceived) in a consistent and dependable manner.Note the phrase "real or perceived." This is very important in understanding excellent cust...
Christmas is only a few weeks away.If you are like most people, you are faced with spending hundreds of dollars in the next few weeks and are wondering where you are going to come up with the extra ca...
Email has been an integral part of the business world for the better part of a decade now. From finalizing business deals to corresponding with customers email can make or break a business's reputatio...
Complexity. Change. Uncertainty. These are the "givens" in your world. Yet, one simple "rule of business" remains constant. Your organization's ability to execute is the ultimate determinant of your ...
If you are a business owner, whether that business is online, offline or both, or if you are an internet marketer, then teleseminars may be an overlooked avenue you can utilize to promote your busines...
On a daily basis, we are all customers but what is customer service? The Encarta Online Dictionary describes customer service as: "business department dealing with customers: a department of a busines...