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  • contact center

    • 11.

      Communication, Contact center solutions: automated system with innovations


      by KRISTEN KIYA - 2007-12-11
      Tapping with an innovation! Automated system of online solutions has widened the scope of call centers. Today, modern call centers or contact center solutions are not only refined to call handling...
    • 12.

      What To Include On A Call Center Outsourcing Scorecard


      by Sam Miller - 2008-07-07
      The call center industry is just about one of the most successful industries in today's business sectors. In fact, if you would take time to look at stats and figures, you would see the emergence of c...
    • 13.

      Achieving High Performance - Building Strong Links Between the Contact Center and Enterprise


      by Zeev Goichman - 2008-08-27
      The contact center is a major contributor to enterprise high performance. High performance is about measuring the right parameters and managing them in order to excel. To do so, contact center manage...
    • 14.

      Contact Center Consulting


      by Victoria Hawkins - 2008-09-04
      Contact center consulting is a field that centers on advising business enterprises on how best to manage their contact centers and customer service departments. Contact center consultancies conduct in...
    • 15.

      The Contact Center: Where Communication Means Business


      by Ron Weinberg - 2008-09-17
      Consumers are more empowered than ever thanks to new and more robust communication channels and applications (e.g. mobile phones, instant messaging, web chat, social networks and e-mail). They have 24...
    • 16.

      International Contact Center - How To Get Job


      by Jack Morkel - 2009-12-24
      There is a steady increase in the number of International contact center due to rising requirements. India is the top outsourcing destination in the world. The country has and is providing best BPO so...
    • 17.

      Ways To Ensure Agent's Performance In A Call Center


      by jems hug - 2010-02-24
      Are you a quality analyst? Are you looking for ways to improve upon the performance of the agents working in your call center firm? You may be worried about few people who are consistently failing in ...
    • 18.

      Increasing Demand Of Call Center Services


      by jems hug - 2010-02-24
      Over the years, more and more companies are being found to benefit from the business solutions offered by the call center agents. Nowadays, the IT companies are on a spree of outsourcing the security ...
    • 19.

      Call Center Helps In Conducting Conference


      by jems hug - 2010-02-24
      Business organizations, right from the small to the large ones, can conduct conferences over the telephone. This has been made possible by the call center agencies that allow the businessmen to make a...
    • 20.

      Call Center Outsourcing- Learn About All Hidden Strategies


      by jems hug - 2010-03-24
      With the soaring outsourcing activities, most business firms have experienced increased sales. This is how the customers looking for the right support can take the leverage of the different customer c...