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    • 11.

      Improve Customer Rapport With Improv!


      by Craig Harrison - 2007-06-24
      As we look for ways to improve our rapport with customers, clients and prospects let's cast our gaze to improv - improvisational behavior popularized by those whacky folks seen in drama classes, theat...
    • 12.

      Einstein on Customer Service: E2=mc2


      by Craig Harrison - 2007-06-24
      You don't have to be Einstein to realize that, relatively speaking, you must manage your customer expectations for optimal success. Your customers are expecting. Is there a pregnant pause between thei...
    • 13.

      Who's In Charge Of Your Meeting?


      by Craig Harrison - 2007-09-01
      Do any of these things happen at your meetings?* People arrive late* people leave early* someone yells BINGO in mid-meeting* People are unprepared* A key person is absent* Someone asks for a pencil or...
    • 14.

      Free For The Giving: The Best Things In Service Situations Are Often Free


      by Craig Harrison - 2007-09-01
      You may think customer service requires a huge capital outlay: expensive training, high-falutin' CRM software, and thousands of dollar in expenditures Nonsense! The most important parts of customer se...
    • 15.

      Free for the Giving: The best things in service situations are often free


      by Craig Harrison - 2007-09-02
      You may think customer service requires a huge capital outlay: expensive training, high-falutin' CRM software, and thousands of dollar in expenditures Nonsense! The most important parts of custo...
    • 16.

      SIGNS of Service: Master "Sign Language" to Communicate with your Customers


      by Craig Harrison - 2007-09-28
      I was visiting a client for the first time, the Union Sanitary District, 40 miles from my office in the San Francisco Bay Area, in an industrial part of Union City, bounded by swampland and fact...
    • 17.

      New Triband Cell Phone Motorola L6


      by prabakar - 2007-10-16
      Motorola introduced new cell phone Motorola L6 Skillful and creative, the Motorola L6 blends a variety of multimedia features, offering fun and spontaneous imaging capabilities including a 4x zoom VGA...
    • 18.

      Unlocked Gsm Mobile Phone Motorola Z3 Rizr Red


      by prabakar - 2007-10-17
      Motorola introduced new cell phone Motorola Z3 Red. At a glance the handset's design looks clam, but not only does it look good the soft-touch finishing combined with metal feels nice as well. Specifi...
    • 19.

      Slim Unlocked Triband Mobile Phone Sony Ericsson Z310


      by prabakar - 2007-10-18
      Sony Ericsson's latest handset is Sony Ericsson Z310. The seamless, semi-transparent finish on the front of the phone allows the display icons (which signal when a new event takes place on the phone) ...
    • 20.

      Stylish Cell Phone LG Kg800 Chocolate


      by prabakar - 2007-10-19
      The LG KG800 Chocolate is the first model of LG's famous Black Label series. This mysterious handset single handedly changed the common perception of LG being a manufacturer of bulky handsets. LG KG80...