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    • communication

    • 11.

      Seven Deadly Words in Business And How To Avoid Them


      by Kira Wagner - 2006-12-04
      Whether you're in business for yourself, part of a company, or trying to communicate with your family and friends, one of the key components to communication are the words you use. While the tone and ...
    • 12.

      Cultivate the Art of Apologizing


      by Pj Germain - 2006-12-04
      A valuable negotiation skill for both business and personal worlds is the ability to adequately apologize. We all make mistakes; yet effective, sincere apologies are becoming too uncommon.Two events i...
    • 13.

      Five Steps to Build Publicity For Your Company


      by JD McCartney - 2006-12-04
      Do you open up industry publications only to find that a prime competitor is featured in the cover story? Is your company consistently left out of news stories about your industry? If so, you're not a...
    • 14.

      Learn To Love Networking And Watch Your Business Grow


      by Sam Crowley - 2006-12-04
      On a hot July day several years ago people gathered in droves to drink, talk, and do business. This wasn't a convention, reception or staff outing. The event was called Young Professionals, a local bu...
    • 15.

      Personality Plus - You Have the Power to Make A Difference


      by Pj Germain - 2006-12-04
      You may not have thought of it this way, but the telephone is just another sales counter. The customer at the other end of the phone is just like the customer at the counter, with one big exception: T...
    • 16.

      How To Manage Change At Work


      by SEAN MCPHEAT - 2006-12-04
      Let's face it – organisations either accept that change is a good thing or they die!!!I know that's a little heavy but it is so true.I must admit that I am amazed and astonished atthe amount of ...
    • 17.

      Stop Sabotaging the Sales Experience


      by Michelle Howe - 2006-12-05
      As business owners, we all want to have a successful sales experience with our customers. But sometimes we tend to sabotage that effort, because we try too hard to sell (both on our website and in pe...
    • 18.

      Discover VoIP and Enjoy the New Way of Communication


      by Attila Jancsina - 2006-12-05
      You've probably heard about VoIP technology or Internet telephony. Voice Over Internet Protocol is a new form of communication that enables you to telephone through the Internet for free or at a very ...
    • 19.

      Saying "I'm Sorry" With Class


      by Joseph Plazo - 2006-12-05
      The genteel way to apologize is to assert that you mourn a specific offense. Offer to convey amends or, if amends seem definitely called for, proclaim your intention of making amends as well as specif...
    • 20.

      How to Read the Body Language of Buyers and Sellers


      by Michael Lee - 2006-12-06
      Nonverbal communication, otherwise known as body language, is just as important as the words that are being spoken in a conversation, particularly during a sales meeting or presentation. Professional ...