call centers

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    • call centers

    • 1.

      Benefits of Call Center Services


      by Steven Robert - 2007-03-02
      A Call Center is an industry term referring to a company phone center that handles such services as help desk, customer support, lead generation, emergency response, and telephone answering service...
    • 2.

      Customers Direct Point of Contact - Customer Service Representatives


      by Steven Robert - 2007-03-02
      Customer service representatives (CSRs)Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. First point of custo...
    • 3.

      A Help Desk is a System Designed to Help and Support


      by Steven Robert - 2007-03-12
      A help desk is a system designed to help and support an end-user of a particular product. The help desk system provides information and helps solve technical questions on how to use the product. In...
    • 4.

      A Look at Life at Call Centers in India


      by Bhumika Ghimire - 2007-03-26
      While writing a piece about racist attack on call center workers, I felt that I was not doing enough to get into the depth of the matter. Just analyzing the published data and reading report written b...
    • 5.

      Business Phone Services


      by Rob Porter - 2007-03-28
      Are you a small to medium sized business owner who needs help running your business? If so, congratulations. Needing help isn't always associated with something good, but in this case it should be. ...
    • 6.

      Criticism Of Outsourcing: Quality Of Service


      by Marketing Team - 2007-03-30
      "The type of service provides an indication of the abstract parameters of the quality of service desired. These parameters are to be used to guide the selection of the actual service parameters when t...
    • 7.

      The Money Saving Benefits of Using Conference Call Services For Businesses


      by Tim Gorman - 2007-04-04
      Conference call services for businesses offer one more way of intra-business communication.Many businesses, like call centers, are investing in state of the art telephone technology and placing their ...
    • 8.

      Expanding The Customer Orders: Order Processing Service


      by Marketing Team - 2007-04-16
      The handling of customer orders within the distribution centre involving the keying of customer and order details into the computer system in order to produce invoices for picking.Large quantity of ca...
    • 9.

      Virtual Call Centers For WAHM's Are Ideal


      by John Elliott - 2007-05-08
      Many WAHM's find work at home opportunities with virtual call centers. These call centers marry two important needs: the needs for women to work out of the home and the need for companies to have p...
    • 10.

      South Africa: New Call Center Hub?


      by Marketing Team - 2007-06-16
      According to most professional surveys Indian call centers and BPO outsourcing facilities are still world's best. However, according to UK-based marketing services specialist Ion Group, South Africa i...