Latest Articles
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A Simple But Effective Formula
- 2006-12-06
Providing excellent customer service needs to be a key, fundamental practice. It is a way of life! Daily actions must reflect spoken words. Each employee needs to be committed to "walk the talk" and p... -
Customer Service is a Way of Life - Not a Promotional Campaign
- 2006-12-06
Defining Customer ServiceCustomer service is understanding and exceeding the needs of the customer.A customer, or client, is someone who purchases a commodity or service.Service is the work performed ... -
The Customer Is the One Who Matters
- 2006-12-06
Excellent customer service exceeds customer needs (real or perceived) in a consistent and dependable manner.Note the phrase "real or perceived." This is very important in understanding excellent cust... -
Inevitable Change
- 2006-12-06
Once there was a time in business when you could experience a change and then return to a period of relative stability. Nowadays, changes occur constantly - one on top of another. We need to acknowl... -
Staying in Top Condition to Serve Customers with Excellence
- 2006-12-06
Here is some information to help you stay proactive - to be in control of yourself and your emotions.1. Have a safety valve for your emotions. If you suppress your anger and emotions all the time, you... -
Communicating Better At Work
- 2006-12-04
Employees often show concern about the quality and quantity of communication at work. Some claim that management gives only lip service to open communication but does little to really communicate with... -
Coaching Helps Enhance Personal Performance
- 2006-11-29
Coaching is not new. Athletes have always had coaches. They are common among musicians, and students who want to excel in a particular subject have tutors. More recently, people have been using perso... -
Handling Depression
- 2006-11-29
Depression may often be initiated by high levels of long term stress, by failure associated with stress - related under - performance, or by life crises.Deep depression is a clinical illness and shoul...
Total Articles in this author: 8
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